Omnichannel Support
We manage phone, live chat, email and ticketing, and your social inbox.
Customer Support & BPO
Customer Support That Feels Like Your In-House Team
We build and manage lean customer service teams for US brands, with optional coverage for your European customers. The same founders who build your digital products also train the people who support them.
What's inside
Services under Customer Support / BPO
Lean, dedicated support pods that learn your product and speak in your brand's voice.
Order Support
Refunds, returns, and shipping inquiries handled quickly and courteously.
Account Management
Subscription changes and user profile updates.
Tech Support
Basic troubleshooting and tier 1 issue resolution.
Back Office
Data entry, claims support, and administrative tasks.
Real Training & QA
Agents are trained on your product through roleplays, with knowledge bases updated weekly.
Brand-Matched Tone
We match your voice so customers feel they are speaking with someone inside your company, not a vendor.
Clean Reporting
Weekly summaries of response times, ticket patterns, and customer sentiment, with no confusing dashboards.
Let's scope your build
What you get
Deliverables, not just hours
Tools & tech
- 01Dedicated support pod
- 02Support playbook and escalation rules
- 03Scripts, macros, and knowledge base
- 04US-hours coverage with optional EU windows
- 05QA and agent coaching
- 06Weekly performance reports
How we'll work
4 steps, no mystery
Every engagement starts with a mutual NDA and a free strategy call, then runs in phases you approve.
Discovery
We review ticket volume, hours, languages, and workflows.
Playbook
We define your tone, escalation rules, scripts, and macros.
Hiring & Training
We build a team that fits your brand and equip them with product knowledge.
Launch & Improve
We go live, review real tickets weekly, and optimize as your product grows.
Related work
Proof, not promises
LiveProduct & Platform
Forjwell One
Product & Platform · SaaS
An in-house agency-to-client portal on NestJS and Next.js: boards from milestone to subtask, deliverable reviews, and client rooms that show only what's been shared.
6Roles Modelled
LiveFlagship Website
BWACOC
Flagship Website · Coffee & Travel Media
A podcast, a book in progress and years of scattered assets, pulled into one custom platform: editorial journal, interactive Odyssey, boutique and podcast hub.
6Platform Experiences
FAQ
Good questions
Do you hire the agents?
Yes. We handle recruitment, training, and management entirely, so you don't carry the HR overhead.
Do you offer US-based support?
Yes. US-based leadership and oversight come standard with every engagement.
Can you cover Europe or Sweden?
Yes. We provide extended coverage windows aligned with Central European Time (CET) when needed.
What tools do you work with?
We work with Zendesk, Intercom, Help Scout, Freshdesk, and many custom CRMs.
Do we get dedicated agents?
Yes. Your pod serves only your brand, so agents become experts in your specific product.
