Customer support that feels like your in-house team
We build and manage lean customer service teams for brands across the US, with optional coverage for your European customers. Same founders who build digital products for you also train the people who support them.
Enterprise Expertise: Experience learned from supporting large US brands like Allstate Protection Plans (Square Trade) and Walmart. We take enterprise-level discipline and tailor it for startups.
Everything your customers expect, handled for you
Customer service is part of your product experience. We help founders and growing teams remove the chaos by running your support channels with clarity, empathy, and speed. You stay focused on growth while we take care of the incoming noise.
Channels Managed
Scope of Work
Order Support
Handling refunds, returns, & shipping inquiries.
Account Management
Subscription changes & user profile updates.
Tech Support
Basic troubleshooting & tier 1 issue resolution.
Back Office
Data entry, claims support, & admin tasks.
Built in the US, ready for global customers
Your brand speaks with a certain tone and expectation. We anchor everything around US customer experience standards and expand coverage as needed.
US Core Operations
Teams aligned with US business hours for seamless communication.
Optional EU Coverage
Extended support windows for Sweden and Western Europe.
Language Capabilities
Fluent English teams, with multilingual options available upon request.
Not a giant call center.
A focused support pod.
Big BPOs are great for high volume enterprise accounts. You don't need that. You need a small, smart team that understands your product and actually cares about your users.
01
Real Training & QA
Short scripts are not enough. We train agents on your product, handle roleplays, and update knowledge bases weekly.
02
Brand-Matched Tone
Tone matters. We match your voice so customers feel like they are speaking to someone inside your company, not a vendor.
03
Clean Reporting
Weekly summaries, response times, ticket patterns, and customer sentiment. No confusing dashboards.
Engagement Models
Starter Pod
For early products or pilot markets
- 2 to 3 dedicated agents
- US hours coverage
- Email + Chat support
- Weekly check-ins
Growth Pod
For brands with consistent volume
- 4 to 8 dedicated agents
- Phone + Chat + Email
- Extended hours (EU/Sweden options)
- QA + Coaching included
- Monthly CX review
Custom Operation
For larger, multi-brand needs
- Co-designed hiring profile
- Round the clock coverage available
- Support + Back office workflows
- Dedicated leadership
Our Setup Process
Big BPOs are great for high volume enterprise accounts. You don't need that. You need a small, smart team that understands your product.
Discovery
We review ticket volume, hours, languages, and workflows.
Playbook
We define your tone, escalation rules, scripts, and macros.
Hiring+Training
We build a team that fits your brand and equip them with product knowledge.
Launch+Improve
We go live, monitor real tickets weekly, and optimize as the product grows.
Frequently Asked Questions
Big BPOs are great for high volume enterprise accounts. You don't need that. You need a small, smart team that understands your product.
Ready to clear the chaos?
Let's build a support team that helps you grow.
Contact us to discuss your volume and needs.